Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 269-963-7805 or make an appointment online!
Know Your Rights
I am a traveling Nurse working in Battle Creek, MI. I own a '04 Cadillac CTS. My employer referred me to Bailey's Park Auto. The service, the professionalism, and the prices are fair and reasonable in comparison to other repair shop I have done business with. Thank you!!
Great service, friendly people, and trustworthy. The clutch in my car stopped working and they were able to pinpoint the problem, fix it, and put me back on the road in under two days. It has been a couple weeks since then and everything is still in great shape. Definitely will return to Bailey Park Auto for any future car issues.
My husband and I have been taking our cars to Bailey Park Auto for 10 years and I would recommend them to anyone. We have been extremely satisfied. They are honest and extremely competent. They always explain the problem very well and keep us informed. They take a lot of the worry out of car maintenance. Thanks Bailey Park!
They were so kind and professional. I would easily take my vehicle from Detroit to Battle Creek for ANY and ALL repairs to Bailey's. They didn't try to take advantage of me or anything. What a relief to find them. I used to live in Battle Creek a couple of years ago, and never knew they were there. So glad I finally found them.
I have been using Bailey Park Automotive for the past 20+ years. Andy, Brian, and his employees are truthful, honest, and do excellent work. I trust them with my life and that of my family. I would strongly recommend them to anyone.
Andy & Brian are always willing to go the extra mile to make sure you are satisfied! Honest and trustworthy.